FAQS

You will receive an automatic shipping confirmation at the time your order is shipped that includes your tracking number.

Tracking numbers can take up to 72 hours to update to its next scan location and not all shipping methods have step by step tracking. 

Domestic delivery can take anywhere from 7-10 business days.

International delivery can take anywhere from 2-10 weeks depending on your country’s customs policies.

Every shipment that crosses an international border is subject to the assessment of duties and taxes.

Each country determines the assessment of duties and taxes differently. 

Please note: all taxes and duties are at the responsibility of the purchaser

We do not have the ability to mark packages as having "No Commercial Value" in order to reduce potential duties due.

Make sure to research your country's customs requirements to avoid any unexpected fees.

Upon check out, you will be given the option to pay by bank issued credit/debit card or PayPal.

American Express, Visa, MasterCard and Discover are accepted

Pre-paid gift cards must be registered thru the card issuer to your billing zip code in order to process

PayPal orders will be redirected to complete transaction.

We are unable change billing information, item, size or quantity on an existing order.

If you haven’t received a shipping confirmation, we may be able to process a shipping address change.

Please reach out to our customer support center with your order number and new address desired.

Your new address must be within the same country as the original address entered.

An address change request is not guaranteed until one of our team members has confirmed your request has been processed.

All orders are subject to our return & exchange policy.

Orders cannot be canceled once it has shipped.

If you have not received a shipping confirmation, we may be able to process an order cancellation.

Please reach out to our customer support center and we will do our best to catch the order in time to change. 

All orders are subject to our return & exchange policy.

A cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

Once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card.

Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. 

This time frame may vary from one financial institution to another.

Returns & exchanges are accepted within 30 days of order arrival to customer.

Shipping fees are not covered for merchandise without damage or shipped incorrectly.

Clothing that has been washed or worn will not be accepted for return.

Music, media and accessories must be unopened, unused, and in condition as received.

Use original packaging (if possible) to return your item(s) to the following address including the completed form:

 

Attn: THE SMASHING PUMPKINS

2081 Faraday Ave.

Carlsbad, CA 92008

 

Once your return/exchange has reached our office please allow up to 30 days for it to be processed.

A representative will be in contact with you (via the email address used to place your order) to provide further details.

Visit https://store.smashingpumpkins.com/